Return & Refund Policy

Saptiya is a food delivery app that allows users to order food from various restaurants. Here's what you need to know about our return and refund policy:

Returns:

We strive to provide our customers with the best possible experience when ordering food through our app. If you are not satisfied with your order for any reason, please contact us within 2 hours of receiving your order. We will do our best to resolve the issue and make it right.

Refunds:

If you cancel your order before it is processed, we will issue a full refund to the original payment method used to place the order. If there is an issue with your order that results in a refund, we will issue the refund to the original payment method used to place the order.

Refund Process:

Refunds may take 3-5 business days to reflect in your account depending on your bank or payment provider. If you paid through cash on delivery, we will issue the refund through an electronic payment method..

Refund Eligibility:

Refunds are eligible only in the following scenarios:

If you cancel the order before it is processed.
If the food delivered is damaged, spoiled or contaminated.
If you receive the wrong order.
If you do not receive your order at all.

To request a return or refund, please contact us at support@saptiya.com. Please include your order number and the reason for your request. We will investigate the issue and work with you to resolve it as quickly as possible.

If you have any questions or concerns about our return and refund policy, please contact us at support@saptiya.com. We are committed to providing our customers with a great food delivery experience and are always happy to help.