Payment Policy

Saptiya is a food delivery app that allows users to order food from various restaurants and pay for their orders online or through cash on delivery. Here's what you need to know about our payment policy:

Payment Options:

We accept various payment options, including credit/debit cards, net banking, mobile wallets, and cash on delivery. When placing an order with cash on delivery, please ensure that you have the exact amount available to pay for your order.

Payment Authorization:

When you place an order, we will authorize the payment method you have provided to ensure that the funds are available. This is a standard practice to ensure that the payment is valid and that we can process your order.

Payment Processing:

Once your order has been confirmed and authorized, we will process your payment. If your payment is declined or unsuccessful for any reason, we will contact you to resolve the issue. Please note that we use Razorpay as our payment gateway and all transactions are processed through their secure payment system.

Payment Disputes:

If you believe that you have been incorrectly charged for your order or have any other payment dispute, please contact us immediately. We will investigate the issue and work with you to resolve it as quickly as possible.

Refunds:

If you cancel your order or if there is an issue with your order that results in a refund, we will issue the refund to the original payment method used to place the order. If you paid through cash on delivery, we will issue the refund through an electronic payment method. Please note that refunds may take 3-5 business days to reflect in your account depending on your bank or payment provider.

Payment Security:

We take the security of our customers' payment information seriously and follow industry-standard security practices to protect your information. We use Razorpay as our payment gateway, which is a secure and trusted payment system. However, we cannot guarantee the security of your information and cannot be held liable for any unauthorized access or misuse of your payment information.

Contact Us:

If you have any questions or concerns about our payment policy, please contact us at support@saptiya.com. We are committed to providing our customers with a safe and convenient payment experience and are always happy to help.